The Lawyer in the Machine

This dispute resolution mechanism, as reported by the WSJ, and as adopted by GE, substitutes a software program for lawyers in an effort to settle lower dollar amount disputes -- for now. I think it is an interesting an idea, though mildly creepy. A government legal dept in NY adopted a similar program but later found it was more efficient to use humans. That is comforting.

http://online.wsj.com/article/SB10001424052970203633104576620902874155940.html