Tuesday, November 15, 2011

Wither Enterprise Rental Car?

Enterprise Rental Car has consistently had high customer satisfaction scores but over time, these scores, for a variety of reasons, can and do come down. In the automotive space, for example, Toyota, which consistently ranked highly, has fallen off in recent years, eclipsed now by the Hyundai's of the world. Here,  ACE wins J.D. Power award for highest in customer satisfaction in rental car industry.

http://www.cnn.com/2011/11/15/travel/rental-car-satisfaction-study/index.html?hpt=hp_bn13

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